Q: What is your return policy?
A: We have an "all sales are final" policy, which means that we do not accept returns or provide refunds for any products or services purchased. However, if you receive a damaged or defective item, please contact us within 14 days of receiving your order, and we will work with you to resolve the issue.
Q: Do I need to pay for shipping if I want to exchange an item?
A: Yes, customers are required to pay for shipping when exchanging an item. We recommend that you carefully review the product description and size chart before making your purchase to ensure that you select the correct size and style. If you have any questions or concerns, please contact our customer service team for assistance.
Q: How long will it take to receive my order?
A: We strive to process and ship all orders within 1-3 business days, but shipping times may vary depending on your location and the shipping method you choose at checkout. Standard shipping usually takes 3-7 business days. We will provide you with a tracking number once your order has shipped, so you can monitor its progress.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay for your convenience.
Q: How can I contact your customer service team?
A: You can contact our customer service team by emailing us at Itmeansgood@gmail.com or by using our contact us page. We strive to respond to all inquiries within 24-48 hours, but please note that response times may be longer during peak periods.
Q: Wholesale Inquiries & Press
A: Please email Itmeansgood@gmail.com